Professional Services

Issue Audit

Are you confident that you are aware of all your organization’s vulnerabilities and have messages or actions in place to address them?

An Issue Audit provides a thorough review of an organization’s potential issues based on
interviews with key employees and searching of public databases.

Issue Tracking

Are you monitoring the media for issues that could result in a news story in which
you would be asked to comment?

Issue Tracking analysis of issues over time helps you to be prepared in the event an issue
becomes the focus of media attention.

Inquiry Handling

Are sensitive inquiries handled promptly, correctly and consistently?

An Inquiry Handling evaluation and training program helps your staff sensitively address inquires.

Inquiry Tracking

Are inquiries and their outcomes being monitored to spot trends before
they become a problem?

An Inquiry Tracking process identifies trends in inquiries that reveal vulnerabilities.

Message Development

Are you prepared with a confidant response to any question posed by an
investigative reporter from “CNN”, “60 Minutes” or “20/20”?

The Message Development process assists your experts in crafting simple, factual statements
to respond to questions about “hot” issues.

Media Training

Do your organization’s leaders know how to properly respond to an inquiry from
the media or an angry stakeholder?

Participation in a Media Training session provides your key spokesperson/people with the
experience to deliver your message effectively.

Plant Community Relations

Will your neighbors and local community leaders be supportive if the facility has an environmental, health or safety issue?

A Plant Community Relations plan identifies local opinion leaders and works toward making them knowledgeable and supportive of your operations.

Crisis Communication

Will your organization be able to manage your business during a crisis?

A customized, detailed Crisis Communication plan will help you assure your primary
business continues unaffected while a qualified team brings the crisis to a swift resolution.